Nine days ago I posted an article about my several years old NeoAir mattress which had developed a leak. Late that afternoon, June 18, I shipped it to Cascade Designs. The return authorization form had this message, prompted by the ongoing pandemic:

So the wait began. The company’s repair service had been shut down for a couple months and had just opened three days earlier. To be honest, I just forgot about it.

Today, just 9 days later, FedEx dropped this off at the house.

This a brand new air mattress, the current model NeoAir XLite with the new style WindLock Valve. Size is 20″ X 72″ X 2.5″ and only weighs 12 ounces. Retail price is $184.95; my cost was $0.00. It was covered by the warranty. I did have to pay $10.90 to ship it to Cascade Designs (I’m not complaining!).

In this day and age, Cascades Designs is one of the few companies who stand behind their products and provide timely customer service.

Therm-a-Rest NeoAir Xlite NXT Ultralight Camping and Backpacking Sleeping Pad, Solar Flare, Regular Wide

Now retrieving the rating.

17% Off $219.95 $179.82 (as of October 17, 2024 08:51 GMT -07:00 – More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)

The standard for ultralight backpacking. The XLite NXT mattress delivers unrivaled comfort and warmth for minimal weight Foam-free NeoAir design weigh… read more

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