Ultra-Fab Phoenix 5500 Tongue Jack Archives

Ultra-Fab Phoenix 5500 installed in the summer of 2020.

This is story about excellent customer service.

I spent the last 18 years of my career working with companies to improve their customer satisfaction. The biggest problem I faced was the fact that most companies do not truly believe that outstanding customer service builds consumer loyalty and retains their current customers. Nor do they truly believe outstanding customer service attracts new customers.

Most companies pay lip service to customer service and simply pretend they take care of their customers. I know this for a fact. I spent 18 years working to convince companies that great customer service is the road to success and company growth. Too many companies just don’t get it.

Ultra-Fab gets it!!

Continue reading Ultra-Fab (tongue jack) Customer Service for the Win!! →

5,500 lbs. lift capacity Water resistant motor and gear housing Electronic control panel Auto extend/retract 18” of travel

UF Ultra-Fab Products 38-944055 Electric Tongue Jack 5500Lb

Now retrieving the rating.

$508.41 (as of November 6, 2024 21:59 GMT -08:00 – More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)

5,500 lbs. lift capacity Water resistant motor and gear housing Electronic control panel Auto extend/retract 18” of travel

New Ultra-Fab Phoenix 5500 installed on the trailer.

A few days ago, as I was hitching the trailer to the truck to leave the campground, something fell out of the tongue jack lower tube. I didn’t see it fall, but Joyce did and pointed it out. She didn’t know what it was, but I did — it was the stop collar to prevent the jack from extending too far. I wrote about our Odyssey 4000 tongue jack in this post. It wouldn’t affect the tongue jack at the time, so I would deal with it once we got home. Continue reading Ultra-Fab Phoenix 5500 Tongue Jack →