Patagonia and Black Friday

General Talk, ,

And so here we are — another Black Friday approaching — and after all these years I still don’t know what to make of it.

I know why it exists. It exists so businesses can make money. Lots of money. In a short period of time.

Is it a good thing? No, not for me. For others; I guess they have to decide for themselves.

This isn’t the first time I have written about the Black Friday phenomenon. I have shared my rants many times over the years. However, this year, I’d like to point out something different. A different company. Patagonia.

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ProPride Weight Distribution Jack Upgrade

Camper Mods, Camper Upgrades,

Recently I posted a 25,000 mile update on our ProPride trailer hitch along with some maintenance tips. This got me to thinking about something I have wanted to do for about 3 years — replace the Weight Distribution Jacks that came with the hitch. This new version, which ProPride calls the v2 WD Jack (version 2) was released about 8 years after we purchased our hitch.

ProPride now includes the v2 jacks with a new hitch. The original version 1 jacks are no longer sold by the company, although they still have repair parts for them.

Why did I wait 3 years? Because there was nothing really wrong with the originals, other than it was somewhat difficult to remove the plastic propane tank cover. The old jacks did have a couple other idiosyncrasies, but they we’re deal breakers for me.

In this post I’ll discuss the installation of these new WD Jacks, which has already been a great upgrade. It will probably only interest those owners of ProPride hitches with the original version 1 WD Jacks, but some folks may appreciate my approach to solving problems. 

But first a few preliminary comments for the uninitiated —

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Book Review: The Secret Knowledge of Water, by Craig Childs

General Talk

 

Back in September of this year I reviewed three of my favorite “desert” books. All three were written over 50 years ago. Here I review another that is worth adding to your library.

The Secret Knowledge of Water was written about 25 years ago (originally published in 2000). Like the other three books, this one is also timeless.

The cover includes a wonderful quote from the book:

There are two easy ways to die in the desert: thirst and drowning

For those of us who have lived and explored deserts extensively, this dichotomy says so much.

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Ultra-Fab (tongue jack) Customer Service for the Win!!

Camper Upgrades

 

Ultra-Fab Phoenix 5500 installed in the summer of 2020.

This is story about excellent customer service.

I spent the last 18 years of my career working with companies to improve their customer satisfaction. The biggest problem I faced was the fact that most companies do not truly believe that outstanding customer service builds consumer loyalty and retains their current customers. Nor do they truly believe outstanding customer service attracts new customers.

Most companies pay lip service to customer service and simply pretend they take care of their customers. I know this for a fact. I spent 18 years working to convince companies that great customer service is the road to success and company growth. Too many companies just don’t get it.

Ultra-Fab gets it!!

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ProPride Hitch 25,000 Mile Update and Maintenance Tips

Camper Upgrades

Gosh, how time flies. We’ve had our ProPride Hitch for 11 years and it is the best investment we have made for towing. The best being defined as safety and convenience. 

On our last camping trip we past the 25,000 mile mark with our ProPride trailer hitch. 

For a detailed explanation of how this hitch works, see my ProPride 20,000 Mile Update post back in 2021.

You might observe that in three years we have only towed 5,000 miles. It doesn’t seem like much, but most of our trips are around 300 miles round trip. Given that we camp a minimum of 2 weeks, and usually camp for a month at a time, we are averaging 3 months of camping per year since we retired. 

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